Terms and conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Cooling‑off Period: The period within which the consumer can exercise their right of withdrawal;

  • Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;

  • Ongoing Contract: A distance contract concerning a series of products or services, with obligations spread over time;

  • Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling‑off period;

  • Entrepreneur: The natural or legal person offering products or services remotely to consumers;

  • Distance Contract: A contract concluded between the entrepreneur and the consumer using remote communication techniques;

  • CESOP: The Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

  • Business Name: Susan’s Jewels (Company: LS‑ecom)

  • Chamber of Commerce (KvK) Number: 93744617

  • VAT Number: NL005039664B06

  • Customer Service Email: info@susan-jewels.com

  • Business Address: Netherlands, Wendelaar 1, 4133CA Vianen (Not a visiting address or storefront)

Article 3 – Applicability
These general terms and conditions apply to every offer by the entrepreneur and every concluded distance contract. Before the agreement is finalized, the terms are made available electronically or otherwise.

Article 4 – The Offer

  • Offers are non‑binding. The entrepreneur reserves the right to modify offers.

  • The offer clearly specifies total costs, including shipping fees, customs duties, and any additional charges collected by the postal or courier service.

Article 5 – The Agreement
The agreement is established once the consumer accepts the offer and complies with the specified terms. The entrepreneur will confirm acceptance immediately via email.

Article 6 – Right of Withdrawal

  • Consumers have the right to withdraw from the contract within 30 days of receiving the product without providing a reason.

  • Return shipping costs are borne by the consumer when exercising the right of withdrawal.

Article 7 – Costs in Case of Withdrawal
The entrepreneur will reimburse payments within 14 days of the withdrawal, provided the product is returned in its original condition.

Article 8 – Customs, Import Duties, and VAT Liability
8.1 All goods are shipped under Delivered Duty Unpaid (DDU) terms. The customer is responsible for importation costs.
8.2 These include but are not limited to:
 (a) Import duties, VAT/GST, and other taxes;
 (b) Customs clearance costs;
 (c) Compliance with local laws and import regulations.
8.3 The entrepreneur is not the importer of record. Legal title passes to the customer upon shipment.
8.4 The entrepreneur provides shipping documentation but cannot guarantee regulatory compliance for destination countries.
8.5 The customer indemnifies the entrepreneur against any import‑related claims or penalties.
8.6 Customers are strongly advised to consult local customs authorities before ordering.

Article 9 – CESOP Compliance
From 2024, payment data will be reported to CESOP in compliance with EU regulations. The entrepreneur complies with this obligation.

Article 10 – Conformity and Warranty

  • Products meet legal requirements and contract terms.

  • Defects must be reported within 14 days.

  • Returns must include original packaging and condition.

Article 11 – Delivery

  • Orders are delivered within 30 days unless otherwise agreed.

  • Delays will be communicated within 14 days.

  • The customer is the responsible party for import handling.

  • The entrepreneur ensures lawful dispatch but is not liable for customs delays.

  • Non‑compliance with import obligations is not grounds for refund or cancellation.

Article 12 – Complaint Resolution

  • Complaints must be submitted in writing within 7 days of discovery.

  • The entrepreneur responds within 14 days or provides a resolution timeline.

Article 13 – Disputes
These terms are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, they will be submitted to the appropriate Dutch authority.